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🚚 Shipping Information

How long does it take to ship my order?
Orders take 1–2 business days to prepare before being sent your way.

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Who do you ship with?
We mainly use Sendle for delivery. If your order is going to a PO Box or Parcel Locker, we’ll ship via Australia Post instead.

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How long will delivery take?

• Adelaide metro: usually arrives within 1–2 business days

• Interstate: generally 2–6 business days, depending on location

• Hobart, Perth, Darwin & rural areas: may take a few extra days

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Anything else I should know?
Delivery times are estimates and can vary during busy periods (or when couriers are feeling extra popular).

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📦 For all the finer details, you can read our full Shipping Policy 

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📦 Tracking Your Order

Where’s my order? We get it—you’re excited.

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Once your order has been shipped, you’ll receive a tracking email with a link so you can follow your parcel’s journey right to your door.

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Who provides tracking?

• Orders sent with Sendle will be tracked via Sendle

• Orders sent with Australia Post will be tracked via AusPost​

If you haven’t received your tracking email (or it’s hiding in your spam folder), feel free to contact us and we’ll help you track it down.

🔒 100% Secure Ordering

Shop with confidence. Your personal information is protected, and we use secure systems to ensure your details stay safe from checkout to delivery. Your trust matters to us.

🖤 Privacy Policy

Your privacy is important. We’re committed to protecting your personal information and being transparent about how it’s used. We never sell your data—promise.
For full details, please view our Privacy Policy.

🔄 Refunds & Returns

We don’t offer refunds for change of mind, but we do believe in fair outcomes if something isn’t right.

🤔Change of Mind

If your candle isn’t performing as expected, please check our Candle Care & Safety Guide—many issues are caused by common candle mistakes.
If you simply don’t love the scent, reach out to us and we’ll happily chat through your options.

🕯️Faulty Candles

If your candle is faulty and has been used according to our Candle Care & Safety Guide, we’ll offer a replacement or refund.

To raise a request, please contact us via our Contact Page or email wyldasher@gmail.com.
You may be asked to provide photos of the fault or return the candle for assessment. Once confirmed as faulty, we’ll sort it out promptly.

📦 Damaged Candles/ Product's

Delivered orders:
If your parcel arrives with visible damage, please don’t accept it and notify the courier immediately.
If the packaging looks fine but the candle is damaged, take photos of the candle or product and packaging and contact us so we can follow it up with the courier.

Pickup orders:
All candles are carefully packed and checked before collection. Please inspect your items at pickup, as we can’t replace candles damaged after collection.

✨Not as Described

If you receive the wrong product or something isn’t as described, please contact us and we’ll arrange a suitable replacement.

🦘Australian Consumer Law

Our refund policy is in addition to your rights under the Australian Consumer Law.