🚗 Free Local Delivery or Collection – Adelaide Metro

Are you local to Adelaide?
Even better! We offer FREE local delivery or collection within the Adelaide metropolitan area.

​Local Delivery
If you're within the Adelaide metro area, you can select Free Local Delivery at checkout. We'll contact you after your order is placed to arrange a suitable delivery time.

​Local Collection
Prefer to collect? Choose Free Local Collection at checkout and we'll be in touch once your order is ready to arrange collection.

​There is no delivery or collection fee for these options.

Not sure whether your address falls within our local delivery area? Simply contact us before ordering and we'll be happy to check.

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🚚 Shipping Within Australia

How long does it take to ship my order?
We aim to prepare and dispatch orders within 1–2 business days.

Every order is carefully packaged before beginning its journey to you — especially our one-of-a-kind Australian opals and jewellery.

Who do you ship with?
All Wyld As Her orders are sent via Australia Post.

This includes deliveries to residential addresses, PO Boxes and Parcel Lockers.

How long will delivery take?

• Adelaide metro: generally 1–2 business days

• Interstate: generally 2–6 business days

• WA, Tasmania, NT & rural/remote areas: please allow a little extra time

Delivery times are estimates and may vary during weekends, public holidays and busy periods.

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📦 Tracking Your Order

Where's my order? We get it — you're excited!

Once your order has been packed and sent, you'll receive your Australia Post tracking details so you can follow your parcel's journey right to your door.

If you haven't received your tracking email, have a quick look in your junk or spam folder. Still can't find it? Contact us and we'll happily help track it down.

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🌏 International Shipping

Yes — our little pieces of Australia can travel overseas too!

International shipping is a flat rate of AUD $40, with orders sent via Australia Post International.

International delivery times vary depending on your destination and customs processing in the receiving country.

Any applicable customs duties, tariffs, VAT, import taxes or processing fees charged by the destination country are separate from our shipping charge. Please see our information for US and UK customers below.

This keeps Australia Post as your only shipping provider throughout the entire FAQ, including international orders.

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📦 Damaged Products

We take great care when packaging our products and jewellery.

If your order arrives damaged, please photograph the item, packaging and parcel as soon as possible and contact us.

Please don't dispose of the packaging while we're investigating the issue, as the courier may require photographs or evidence when we lodge a claim.

 

🔄 Returns & Refunds

We do not offer refunds simply for change of mind. However, this does not affect your rights under Australian Consumer Law.

If your item is faulty, damaged, incorrectly supplied or significantly different from its description, please contact us so we can work with you to find an appropriate solution.

For hygiene, safety and product-specific reasons, some products may have additional return conditions.

 

🕯️ Candle Problems

If your candle isn't performing as expected, please first check our Candle Care & Safety Guide, as wick length, burn time and candle care can significantly affect performance.

If you believe your candle is faulty despite following our care instructions, please contact us with photographs and details of the problem.

Once we've assessed the issue, we'll arrange an appropriate solution where the product is confirmed to be faulty.

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🔒 Secure Ordering & Privacy

Shop with confidence.

We use secure payment and checkout systems to protect your information throughout your purchase.

Your privacy matters to us, and we do not sell your personal information.

Please see our Privacy Policy for full details.

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🦘 Australian Consumer Law

Nothing in our Returns, Refunds or Shipping policies excludes or limits any rights you may have under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under Australian law.